Claims support

We take pride in our personable, professional, and proactive approach in delivering excellent client care.

Our UK wide dedicated and experienced claims team is on hand via email or phone to support you and your business.

Business Man making phonecall

Claims support

Make a claim

We are here to support you

Convenience and peace of mind that your case is being looked after by a group of professionals.

A claims service needs to be delivered according to the specific requirements of your business, and the varying lines of insurance coverage necessary. Just as no business is the same, no claim is the same; we work in partnership with you to ensure these needs are met.

By taking quick action on all the activities that are important for the claims processing cycle, we believe that in today’s fast-paced claims environment, here at PIB Insurance Brokers we can meet your customer demands and expectations.

We'll help you as quickly and efficiently as we can:

       Straightforward claims process from start to finish

       A dedicated and experienced claims team

       National coverage with a local claims service

       We'll ensure that valid and fair claims are paid

If you need to make a claim, we’re committed to achieving the outcome that’s right for you.

Dedicated and experienced, our Claims team is led by Matthew Howes and acts to resolve claims in a swift and straightforward process so you can focus on your business.

Matthew Howes - Group Head of Claims
 Matt on LinkedIn

Lisa Lal - Head of Claims Operations
 Lisa on LinkedIn


Our in-house claims management team has long-standing relationships with insurers’ claims practitioners. To make a claim please contact one of our Claims Managers listed below:

Philip Walters - Group PI Claims Manager
 Philip on LinkedIn

James Fairclough – Regional Claims Manager for the North West & Scotland
 James on LinkedIn

Camille Pollitt – Regional Claims Manager for the North East
 Camille on LinkedIn

Val Powley – Regional Claims Manager for the East Midlands
 Val on LinkedIn

How do I make a claim?

You can make a claim by calling our specialist claims team, completing our claim form, or by sending us an email.  

What information will I need?

  • Your policy number
  • Date of the incident
  • Address of the incident
  • Details of what happened
  • Photographs of the damage as evidence
  • Evidence of potential costs and the impact on your business
  • A crime reference number if applicable

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