Introducing our new Leeds Branch Director, James Tosh.

James has joined PIB as Branch Director for our Leeds Branch, James brings over 20 years of experience in the insurance industry. We caught up with James to look back on his career so far and his hopes for the industry.

We caught up with James to look back on his career so far and his hopes for the industry.

Tell us about yourself

I began my career in 2003 at HBOS as an office temp, supporting brokers and handlers. I then moved into the accounts department, handling insurer statements, aged debt, and month-end reporting. When Smart and Cook acquired our team, I began handling SME desktop renewals. I later moved to Henderson, joining the major risk team as a junior account handler, managing PLCs and large heavy risks. Over the next 10 years, I progressed to Branch Director at the Tingley office.

In 2017 Henderson were acquired by Aon and in 2022 I transferred to their corporate team where I spent 3 years as an Account Director.

What are you most looking forward to?

After working a 6 month notice period its quite simple - Getting started!

What are your hopes for the industry?

A high level of professionalism is maintained to ensure that policyholders receive the support and guidance they need, particularly when they need their policies to react.

What drives you to succeed?

On a personal note, providing for my family. Professionally, consistently delivering a high-quality service for my clients and ensuring they receive the support and guidance necessary for a smooth and positive experience.

How do you measure success?

Feedback from our clients, the happiness of colleagues and of course the numbers.

Tell us about life outside work.

I have three kids, and I’m a passionate football fan, proudly supporting Nottingham Forest. I enjoy getting out on my push bike when I can.

Quick Fire Round – Pick your favourite

Holiday destination? A ski resort

Sweet or Savoury? Sweet

Cat or Dog? Dog

Text or Phone call? Phone call

Night or Day? Depends what for

Netflix or Prime? Both

Lunch or Dinner? Lunch

Interested in a career with PIB?