Terms of business
Terms of business
TERMS OF BUSINESS
Please read this document carefully. It sets out the terms on which we agree to act for you, our client,
and contains details of our regulatory and legal responsibilities. If you are unsure about any aspect of
our Terms of Business or have any questions regarding our relationship with you, please contact us
immediately. By doing business with us you agree to do so on the terms of this document, unless we
both agree otherwise.
This document replaces any previous version you may have had.
1) Regulation
The Financial Conduct Authority (FCA) is the independent watchdog that regulates financial services.
We are authorised and regulated by the Financial Conduct Authority. The authorisation includes a
number of trading names and our permitted activities as an insurance intermediary include arranging
general insurance contracts. Our FCA Firm Reference Number is 308333. These details and our trading
names can be verified by visiting the Financial Services Register at website
https://http://register.fca.org.uk or by contacting the FCA on 0800 111 6768. Our company is
registered in England & Wales. Company Registration Number 2682789, Registered Office; Crown
House, Rossington’s Business Park, West Carr Road, Retford, Nottingham, DN22 7SW.
For the avoidance of doubt, this document and the terms stated within shall continue to apply if, in
the event that, our company name changes. If our Company Registration Number or FCA Firm
Reference Number changes, you will also be notified.
We are authorised and regulated by the Financial Conduct Authority. The authorisation includes a
number of trading names and our permitted activities as an insurance intermediary include arranging
general insurance contracts. Our FCA Firm Reference Number is 308333. These details and our trading
names can be verified by visiting the Financial Services Register at website
https://http://register.fca.org.uk or by contacting the FCA on 0800 111 6768. Our company is
registered in England & Wales. Company Registration Number 2682789, Registered Office; Crown
House, Rossington’s Business Park, West Carr Road, Retford, Nottingham, DN22 7SW.
For the avoidance of doubt, this document and the terms stated within shall continue to apply if, in
the event that, our company name changes. If our Company Registration Number or FCA Firm
Reference Number changes, you will also be notified.
2) Law and Jurisdiction
These Terms of Business shall be governed by and construed in accordance with English Law and shall
be subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms of Business shall be governed by and construed in accordance with English Law and shall
be subject to the exclusive jurisdiction of the courts of England and Wales.
3) Our service to you
We will make a personal recommendation for you after we have assessed your needs, this will include
the type of cover you seek together with the costs. Where we are not able to give you a personal
recommendation, we may ask you some questions to narrow down the selection of products that we
will provide details on. You will then need to make your own choice on how to proceed. Where we do
not offer a personal recommendation we will make you aware of this. Our service includes arranging
your insurance cover with insurers to meet your requirements and helping you with any ongoing
changes you have to make. We will advise you of any inability to place your insurance.
At your request, you may speak to a Chartered Insurance Broker.
We will make a personal recommendation for you after we have assessed your needs, this will include
the type of cover you seek together with the costs. Where we are not able to give you a personal
recommendation, we may ask you some questions to narrow down the selection of products that we
will provide details on. You will then need to make your own choice on how to proceed. Where we do
not offer a personal recommendation we will make you aware of this. Our service includes arranging
your insurance cover with insurers to meet your requirements and helping you with any ongoing
changes you have to make. We will advise you of any inability to place your insurance.
At your request, you may speak to a Chartered Insurance Broker.
4) The capacity in which we are acting
As an independent insurance intermediary we usually act as the agent of our client. We are subject to
the law of agency, which imposes various duties on us. However, in certain circumstances we may act
for and owe duties of care to other parties. We will advise you when these circumstances occur so you
will be aware of any possible conflict of interest.
We will inform you prior to placing your cover(s) of the capacity in which we are acting on a policy by
policy basis.
As an independent insurance intermediary we usually act as the agent of our client. We are subject to
the law of agency, which imposes various duties on us. However, in certain circumstances we may act
for and owe duties of care to other parties. We will advise you when these circumstances occur so you
will be aware of any possible conflict of interest.
We will inform you prior to placing your cover(s) of the capacity in which we are acting on a policy by
policy basis.
5) How we make our selection
Prior to placement of your cover(s) we will inform you of the basis of our market selection and where
a fair and personal analysis has not been undertaken, we will provide you with a list of the insurance
undertakings with whom we may and do conduct business. Unless Notified to you, we are not under
a contractual obligation to conduct business exclusively with one or more insurance undertakings
although on some occasions we may offer cover from only one market.
To assess the insurance product that most suits your needs, we may use another intermediary to help
place your business and we will inform you when this is the case.
Prior to placement of your cover(s) we will inform you of the basis of our market selection and where
a fair and personal analysis has not been undertaken, we will provide you with a list of the insurance
undertakings with whom we may and do conduct business. Unless Notified to you, we are not under
a contractual obligation to conduct business exclusively with one or more insurance undertakings
although on some occasions we may offer cover from only one market.
To assess the insurance product that most suits your needs, we may use another intermediary to help
place your business and we will inform you when this is the case.
6) Disclosure of information
Your insurance is based upon the information provided to the insurance company.
If you are a Consumer (an individual buying insurance wholly or mainly for purposes unrelated to their
trade, business or profession) you must take reasonable care to answer all questions fully and
accurately. Once cover has been arranged, you must immediately notify us of any changes to the
information that has been provided to your insurers. Failure to provide accurate and up to date
information may invalidate your insurance cover and mean that a claim may not be paid.
Your insurance is based upon the information provided to the insurance company.
If you are a Consumer (an individual buying insurance wholly or mainly for purposes unrelated to their
trade, business or profession) you must take reasonable care to answer all questions fully and
accurately. Once cover has been arranged, you must immediately notify us of any changes to the
information that has been provided to your insurers. Failure to provide accurate and up to date
information may invalidate your insurance cover and mean that a claim may not be paid.
If you are not a Consumer (an individual buying insurance wholly or mainly for purposes unrelated to
their trade, business or profession) you must present the risk (i.e. the subject matter of the proposed
insurance) fairly. This means that you must disclose to insurers, before the setting up or renewal of
your insurance policy is concluded, anything that might influence the judgement of an insurer in fixing
the premium, setting the terms or determining whether they would take the risk. If you are uncertain
whether anything is material, you should disclose it.
their trade, business or profession) you must present the risk (i.e. the subject matter of the proposed
insurance) fairly. This means that you must disclose to insurers, before the setting up or renewal of
your insurance policy is concluded, anything that might influence the judgement of an insurer in fixing
the premium, setting the terms or determining whether they would take the risk. If you are uncertain
whether anything is material, you should disclose it.
In order to identify what must be disclosed, you are obliged to carry out a reasonable search before
presenting the risk to insurers. This includes (but is not limited to) consulting with all senior managers.
presenting the risk to insurers. This includes (but is not limited to) consulting with all senior managers.
A senior manager is anyone who plays a significant role in the making of decisions about how your
activities are to be managed or organised, regardless of whether or not that individual is a member of
your board or is formally in a management role. You must also consult with anyone who has particular
knowledge about the risk to be insured.
activities are to be managed or organised, regardless of whether or not that individual is a member of
your board or is formally in a management role. You must also consult with anyone who has particular
knowledge about the risk to be insured.
If you deliberately or recklessly (i.e. without care) fail to comply with your obligations to present the
risk fairly, insurers may avoid the policy. This means they can retain all premiums and treat the policy
as if it never existed and refuse to make any claims payments. You could also be obliged to repay any
claims payments that had already been made. If you fail to present the risk fairly, but your failure was
neither deliberate nor reckless, insurers’ response will depend upon what would have happened if
you had complied with your obligations:
risk fairly, insurers may avoid the policy. This means they can retain all premiums and treat the policy
as if it never existed and refuse to make any claims payments. You could also be obliged to repay any
claims payments that had already been made. If you fail to present the risk fairly, but your failure was
neither deliberate nor reckless, insurers’ response will depend upon what would have happened if
you had complied with your obligations:
a. if insurers would not have provided the policy, they may treat the policy as if it never existed,
refuse to make any claims payments and demand the return of any claims payments already made.
However, insurers would have to return any premium payments already made;
b. if insurers would have provided the policy but on different terms, the policy will remain in
force but will be treated as if those different terms applied from the start of the policy. This could
result in a claim not being met in part or in full;
c. if insurers would have provided the policy but charged a higher premium, insurers may
reduce any payment in proportion to the difference between the premium charged and the premium
that would have been charged if you had fairly presented the risk. This could result in a significant
reduction to the amount of any payment under the policy.
refuse to make any claims payments and demand the return of any claims payments already made.
However, insurers would have to return any premium payments already made;
b. if insurers would have provided the policy but on different terms, the policy will remain in
force but will be treated as if those different terms applied from the start of the policy. This could
result in a claim not being met in part or in full;
c. if insurers would have provided the policy but charged a higher premium, insurers may
reduce any payment in proportion to the difference between the premium charged and the premium
that would have been charged if you had fairly presented the risk. This could result in a significant
reduction to the amount of any payment under the policy.
All statements and facts disclosed on proposal forms, statements of fact, claim forms and other
documents should be full, true and accurate and must be given after undertaking a reasonable search,
including consulting with your senior management. Where forms are completed on your behalf you
must check them for accuracy and completeness before signing them. You must always read the
declaration and make sure you understand it before you sign.
documents should be full, true and accurate and must be given after undertaking a reasonable search,
including consulting with your senior management. Where forms are completed on your behalf you
must check them for accuracy and completeness before signing them. You must always read the
declaration and make sure you understand it before you sign.
7) Cancellation
Customers acting outside their trade, business or profession are regarded as Consumers and usually
have the legal right to cancel a policy within 14 days of receiving the full policy terms and conditions,
although this timescale may vary depending on the type of policy purchased and this will be clarified
in your policy document. The right to cancel also depends upon a claim not having occurred and the
performance of the policy not being complete.
Customers acting outside their trade, business or profession are regarded as Consumers and usually
have the legal right to cancel a policy within 14 days of receiving the full policy terms and conditions,
although this timescale may vary depending on the type of policy purchased and this will be clarified
in your policy document. The right to cancel also depends upon a claim not having occurred and the
performance of the policy not being complete.
Note that this right does not usually apply to policies of less than one month in duration, such as short
term travel insurance and you should presume as such unless informed in writing by us to the contrary.
You must contact the office from where you purchased your cover within the 14-day period where
the Right to Cancel applies. The insurers may return a proportion of the premium to us, less any
reasonable cost incurred in providing the cover. We reserve the right to make a charge including
administration charges in relation to the time policy coverage was in place and to make reasonable
charges for additional administration incurred. These charges will be notified to you prior to them
being levied.
term travel insurance and you should presume as such unless informed in writing by us to the contrary.
You must contact the office from where you purchased your cover within the 14-day period where
the Right to Cancel applies. The insurers may return a proportion of the premium to us, less any
reasonable cost incurred in providing the cover. We reserve the right to make a charge including
administration charges in relation to the time policy coverage was in place and to make reasonable
charges for additional administration incurred. These charges will be notified to you prior to them
being levied.
In the case of cancellation after the ‘Right to Cancel’ period for Consumers or for commercial
customers where a ‘Right to Cancel’ period does not usually apply (refer to your policy document for
clarity) please note the following:
customers where a ‘Right to Cancel’ period does not usually apply (refer to your policy document for
clarity) please note the following:
Your contract may include a cancellation clause, please note: a number of insurers will only
incept cover on a ‘minimum and deposit’ premium basis and some polices may be nonrefundable
in the event of cancellation.
Where this does not apply, insurers may only return a proportionate return of the premium
and you may be charged an admin fee to cancel. Our commission and or fees will not be
returnable. Please refer to your policy documents for more details or contact your Account
Executive.
incept cover on a ‘minimum and deposit’ premium basis and some polices may be nonrefundable
in the event of cancellation.
Where this does not apply, insurers may only return a proportionate return of the premium
and you may be charged an admin fee to cancel. Our commission and or fees will not be
returnable. Please refer to your policy documents for more details or contact your Account
Executive.
In the event that you fail to pay your premium by the due date, the insurance may be cancelled
forthwith, or by insurers giving notice of cancellation.
If you pay by instalments, there is the possibility that the amount paid prior to the cancellation date
may not cover the overall amount due up to the date of cancellation. In that situation you will remain
liable to pay the difference between those amounts.
If you wish to cancel your policy(ies) please contact the office from where you purchased the cover.
forthwith, or by insurers giving notice of cancellation.
If you pay by instalments, there is the possibility that the amount paid prior to the cancellation date
may not cover the overall amount due up to the date of cancellation. In that situation you will remain
liable to pay the difference between those amounts.
If you wish to cancel your policy(ies) please contact the office from where you purchased the cover.
8) Remuneration
We receive remuneration in connection with your policy(ies) which may include a commission
payment from your Insurer/Product or Service Provider and is calculated as a percentage of the total
annual premium (excluding Insurance Premium Tax). The remuneration received may also include,
but is not limited to, remuneration from the Insurer/Product or Service Provider based our overall
account with that firm meeting certain criteria at either a Group or individual business level.
An explanation of our remuneration arrangements specific to you and your policy(ies) will be disclosed
to you and stated in your quotation, new business and renewal documentation.
Unless we otherwise agree (for example, if we agree a Fee in Lieu of Commission) we will charge fees
on the following basis dependent upon the total overall premium level due to ourselves. Fees charged
are non-refundable.
We receive remuneration in connection with your policy(ies) which may include a commission
payment from your Insurer/Product or Service Provider and is calculated as a percentage of the total
annual premium (excluding Insurance Premium Tax). The remuneration received may also include,
but is not limited to, remuneration from the Insurer/Product or Service Provider based our overall
account with that firm meeting certain criteria at either a Group or individual business level.
An explanation of our remuneration arrangements specific to you and your policy(ies) will be disclosed
to you and stated in your quotation, new business and renewal documentation.
Unless we otherwise agree (for example, if we agree a Fee in Lieu of Commission) we will charge fees
on the following basis dependent upon the total overall premium level due to ourselves. Fees charged
are non-refundable.
Consumer Customers, with a total premium spend per policy of less than £2,000 –
New Business £50, Renewal £50, Mid Term Amendments £30, Cancellation Nil
Commercial Customers, with a total premium spend per policy of less than £10,000 –
New Business £50, Renewal £50, Mid Term Amendments £30, Cancellation Nil
New Business £50, Renewal £50, Mid Term Amendments £30, Cancellation Nil
Commercial Customers, with a total premium spend per policy of less than £10,000 –
New Business £50, Renewal £50, Mid Term Amendments £30, Cancellation Nil
We do not charge on policies that in our sole opinion are ancillary to the main policies arranged by us.
Occasionally, and due to the nature and complexity of the work we undertake on certain types of
insurance, we may need to charge you a fee in excess of this scale. Where we propose to do this, we
will disclose both the amount and the reason why clearly, before you become liable to pay it. Our fees
are non-refundable if you cancel your policy.
Occasionally, and due to the nature and complexity of the work we undertake on certain types of
insurance, we may need to charge you a fee in excess of this scale. Where we propose to do this, we
will disclose both the amount and the reason why clearly, before you become liable to pay it. Our fees
are non-refundable if you cancel your policy.
Any fee charged will not cover any work we do in relation to insurance policies which have not yet
incepted or which we are not yet responsible for administering.
Other companies may be involved in placing your insurance(s) and where such companies are involved
they may charge a fee for their services.
Our commission and our fees are earned for the policy period and we will be entitled to retain all
commission and all fees in respect of the full policy period in relation to policies placed by us, even if
the contract is terminated for any reason and even if you choose to appoint another intermediary in
our place during the currency of your policy.
You are entitled at any time to request information regarding any commission which we may have
received as a result of placing your insurance business. Please contact us for more information.
incepted or which we are not yet responsible for administering.
Other companies may be involved in placing your insurance(s) and where such companies are involved
they may charge a fee for their services.
Our commission and our fees are earned for the policy period and we will be entitled to retain all
commission and all fees in respect of the full policy period in relation to policies placed by us, even if
the contract is terminated for any reason and even if you choose to appoint another intermediary in
our place during the currency of your policy.
You are entitled at any time to request information regarding any commission which we may have
received as a result of placing your insurance business. Please contact us for more information.
9) Fees in Lieu of commission
If you are a Commercial Customer we may, with your agreement, decide that rather than receive a
commission from your insurer(s) we will charge you a fee (called a 'Fee in Lieu' or 'FIL') for our services.
Where this happens, we will provide you with an FIL Agreement that clearly notes which insurance
policy(ies) are within scope of that agreement. The FIL Agreement will also explain clearly the services
we will provide to you in return for that FIL. The scope of services in the FIL Agreement will (where
duplicated) take precedence over the description of services provided elsewhere in this document.
We will make the Insurers aware that the policies are covered by the FIL Agreement so as to avoid
inadvertently receiving commissions. However, if we receive any commission payment from an Insurer
that relates directly to the insurances within the scope of the FIL Agreement we will either pass them
on to you (if you have already paid us your FIL for the period) or use them to pay any unpaid FIL. If you
decide to cancel your insurance before expiry of the policy(ies) covered by the FIL agreement, or if the
Insurer terminates cover, or you transfer your insurance to another intermediary or insurer mid-term,
then you will not receive a refund of any part of a FIL. We will not usually agree a FIL for Consumers.
If you are a Commercial Customer we may, with your agreement, decide that rather than receive a
commission from your insurer(s) we will charge you a fee (called a 'Fee in Lieu' or 'FIL') for our services.
Where this happens, we will provide you with an FIL Agreement that clearly notes which insurance
policy(ies) are within scope of that agreement. The FIL Agreement will also explain clearly the services
we will provide to you in return for that FIL. The scope of services in the FIL Agreement will (where
duplicated) take precedence over the description of services provided elsewhere in this document.
We will make the Insurers aware that the policies are covered by the FIL Agreement so as to avoid
inadvertently receiving commissions. However, if we receive any commission payment from an Insurer
that relates directly to the insurances within the scope of the FIL Agreement we will either pass them
on to you (if you have already paid us your FIL for the period) or use them to pay any unpaid FIL. If you
decide to cancel your insurance before expiry of the policy(ies) covered by the FIL agreement, or if the
Insurer terminates cover, or you transfer your insurance to another intermediary or insurer mid-term,
then you will not receive a refund of any part of a FIL. We will not usually agree a FIL for Consumers.
10) Client money (general)
The FCA rules are designed to protect you in the event that an insurance intermediary fails or is unable
to transfer:
any premium money it has received from you to the insurer; or
any claims or return premium monies that it has received from the insurer to you.
We are governed by strict rules pertaining to client money, set down by the FCA. Where we hold
monies in a client bank account we may earn interest on monies held, which will be retained by us.
The FCA rules are designed to protect you in the event that an insurance intermediary fails or is unable
to transfer:
any premium money it has received from you to the insurer; or
any claims or return premium monies that it has received from the insurer to you.
We are governed by strict rules pertaining to client money, set down by the FCA. Where we hold
monies in a client bank account we may earn interest on monies held, which will be retained by us.
11) Client money (non-statutory trust)
We hold client money subject to a non-statutory trust. This means we are entitled to and may use
client money held on behalf of one client to pay another client’s premium before the premium is
received from that other client, and to pay claims and premium refunds to another client before we
receive payment from the insurer. However, we are not entitled to use client money to pay
commissions before we receive the relevant premium from that client. We will take commission
earned from insurance companies in connection with your insurances, from our Trust account, only
after we have received your premium (or received it from a third party finance provider on your
behalf). This may occur before the premium is paid to the insurance companies based on the Terms
of Business we have agreed with those companies.
We hold client money subject to a non-statutory trust. This means we are entitled to and may use
client money held on behalf of one client to pay another client’s premium before the premium is
received from that other client, and to pay claims and premium refunds to another client before we
receive payment from the insurer. However, we are not entitled to use client money to pay
commissions before we receive the relevant premium from that client. We will take commission
earned from insurance companies in connection with your insurances, from our Trust account, only
after we have received your premium (or received it from a third party finance provider on your
behalf). This may occur before the premium is paid to the insurance companies based on the Terms
of Business we have agreed with those companies.
We keep client money separate from our own money. We maintain a separate client money bank
account with an approved bank (as defined under FCA rules). We may also hold separately permitted
designated investments with a value at least equivalent to the money that would otherwise have been
paid into a client bank account. If we do this, we will be responsible for any shortfall in our client
money resource which is attributable to falls in the market value of a segregated investment.
Any interest earned on any investment returns on any segregated designated investment will be
retained by us for our own use.
account with an approved bank (as defined under FCA rules). We may also hold separately permitted
designated investments with a value at least equivalent to the money that would otherwise have been
paid into a client bank account. If we do this, we will be responsible for any shortfall in our client
money resource which is attributable to falls in the market value of a segregated investment.
Any interest earned on any investment returns on any segregated designated investment will be
retained by us for our own use.
We may act as agents for the insurer for the collection of premiums and payment of claims and refunds
of premiums. This means that premiums are treated as being received by the insurer when received
in our bank account and that any claims money or premium refund is treated as received by you when
it is actually paid over to you. Any interest earned on client money held by us will be retained for our
own use. There are occasions where such transactions are restricted (for example, to receiving
premiums only) and we will tell you if this is the case.
We will not be liable to you for any loss resulting from the failure of any bank holding client money to
meet its obligations as a result of insolvency or similar default.
of premiums. This means that premiums are treated as being received by the insurer when received
in our bank account and that any claims money or premium refund is treated as received by you when
it is actually paid over to you. Any interest earned on client money held by us will be retained for our
own use. There are occasions where such transactions are restricted (for example, to receiving
premiums only) and we will tell you if this is the case.
We will not be liable to you for any loss resulting from the failure of any bank holding client money to
meet its obligations as a result of insolvency or similar default.
12) Payment to third parties
We may transfer client money to another person, such as another broker or settlement agent, for the
purpose of effecting a transaction on your behalf through that person. We do however still remain
responsible to you in respect of your money.
This may include brokers and settlement agents outside of the UK. The legal and regulatory regime
applying to a broker or settlement agent outside the UK may be different from that of the UK and in
the event of a failure of the broker or settlement agent, this money may be treated in a different
manner from that which would apply if the money were held by a broker or settlement agent in the
UK. You may notify us if you do not wish your money to be passed to a person in a particular
jurisdiction.
We may transfer client money to another person, such as another broker or settlement agent, for the
purpose of effecting a transaction on your behalf through that person. We do however still remain
responsible to you in respect of your money.
This may include brokers and settlement agents outside of the UK. The legal and regulatory regime
applying to a broker or settlement agent outside the UK may be different from that of the UK and in
the event of a failure of the broker or settlement agent, this money may be treated in a different
manner from that which would apply if the money were held by a broker or settlement agent in the
UK. You may notify us if you do not wish your money to be passed to a person in a particular
jurisdiction.
13) Security of insurers
We will endeavour to check the financial security of all insurers by using industry rating agencies
information where available however we cannot guarantee the future solvency of any insurer we
place business with.
We will endeavour to check the financial security of all insurers by using industry rating agencies
information where available however we cannot guarantee the future solvency of any insurer we
place business with.
14) Documentation
Policy documentation will be issued to you in a timely manner and as soon as reasonably possible.
You must comply with the terms and conditions of your insurance policy, especially any terms
described as warranties and or conditions precedent to liability. Failure to do so could result in your
policy being cancelled and/or in a claim or claims not being paid. Your insurance policy may create
ongoing duties for you which you must continue to carry out. For example, a duty to disclose any
change in circumstance that the insurers may regard as material to the ongoing insurance
arrangements and for commercial customers, your obligation to notify vehicle changes in accordance
with the requirements of the Motor Insurance Database. If you do not, insurers may cancel your policy
or refuse to deal with any claim or claims and in respect of the Motor Insurance Database you may be
liable to prosecution. Documentation including your policy and certificate (if applicable) will be issued
to you after receipt from insurers. In the event of delay, at your request, we could provide you with a
specimen or standard policy.
Policy documentation will be issued to you in a timely manner and as soon as reasonably possible.
You must comply with the terms and conditions of your insurance policy, especially any terms
described as warranties and or conditions precedent to liability. Failure to do so could result in your
policy being cancelled and/or in a claim or claims not being paid. Your insurance policy may create
ongoing duties for you which you must continue to carry out. For example, a duty to disclose any
change in circumstance that the insurers may regard as material to the ongoing insurance
arrangements and for commercial customers, your obligation to notify vehicle changes in accordance
with the requirements of the Motor Insurance Database. If you do not, insurers may cancel your policy
or refuse to deal with any claim or claims and in respect of the Motor Insurance Database you may be
liable to prosecution. Documentation including your policy and certificate (if applicable) will be issued
to you after receipt from insurers. In the event of delay, at your request, we could provide you with a
specimen or standard policy.
Employers are strongly advised to keep, as far as is possible, a complete record of their employers’
liability insurance. This is because some diseases can appear decades after exposure to their cause
and former or current employees may decide to make a claim against their employer for the period
they were exposed to the cause of their illness.
liability insurance. This is because some diseases can appear decades after exposure to their cause
and former or current employees may decide to make a claim against their employer for the period
they were exposed to the cause of their illness.
When a policy is issued, you are strongly advised to read it carefully, as it is that document, the
schedule and any certificate of insurance that is the basis of the insurance contract you have
purchased. If you are in doubt over any of the policy terms and conditions, please seek our advice
promptly.
schedule and any certificate of insurance that is the basis of the insurance contract you have
purchased. If you are in doubt over any of the policy terms and conditions, please seek our advice
promptly.
15) Terms of Payment
You must pay the amount due in cleared funds in accordance with the payment dates specified on our
invoice. Failure to make payments on time may lead to insurers not effecting or cancelling your policy.
We may at our discretion deduct any sum that you owe to us from any amounts which we may receive
on your behalf including but not limited to claims monies or premium refunds.
If your premium is reduced during the term of insurance (for example, following a reduction in cover
or the cancellation of a policy) then we will deal with that refund in one of three ways;
a. Where the premium refunded is less than £10, we will retain that refund in full;
b. Where the premium refunded is more than £10, we will refund you the premium, but net of
any commission that the Insurer would otherwise ask us to pay back to them. This is because the
majority of our costs are incurred at new business or renewal; and
c. Where you are a Consumer and have exercised your 14 day cancellation right in clause 7, we
will pass on the entirety of any insurer refund to you, but will still charge you an administration fee in
recognition of the work undertaken. You can still cancel your insurance after the expiry of your 14 day
cancellation right in clause 7, but if you do, refunds will be determined in accordance with the other
provisions of this clause.
You must pay the amount due in cleared funds in accordance with the payment dates specified on our
invoice. Failure to make payments on time may lead to insurers not effecting or cancelling your policy.
We may at our discretion deduct any sum that you owe to us from any amounts which we may receive
on your behalf including but not limited to claims monies or premium refunds.
If your premium is reduced during the term of insurance (for example, following a reduction in cover
or the cancellation of a policy) then we will deal with that refund in one of three ways;
a. Where the premium refunded is less than £10, we will retain that refund in full;
b. Where the premium refunded is more than £10, we will refund you the premium, but net of
any commission that the Insurer would otherwise ask us to pay back to them. This is because the
majority of our costs are incurred at new business or renewal; and
c. Where you are a Consumer and have exercised your 14 day cancellation right in clause 7, we
will pass on the entirety of any insurer refund to you, but will still charge you an administration fee in
recognition of the work undertaken. You can still cancel your insurance after the expiry of your 14 day
cancellation right in clause 7, but if you do, refunds will be determined in accordance with the other
provisions of this clause.
16) Instalments
Providing that you meet the finance provider’s criteria you may usually choose to pay by instalments.
We primarily use Close Brothers Limited and Premium Credit Limited as finance providers for our
customers. If we deal with other providers we will disclose this to you.
If you use a finance company such as Close Brothers or Premium Credit, then this is an independent
loan. If, for example, you decide to cancel a policy or your insurer becomes insolvent, you will still be
required to make the agreed repayments. [If you do not continue to pay your instalments your
insurance may be cancelled.] A document will be provided for you by the finance provider outlining
the terms of the finance agreement and it is important you read this.
Please note instalment facilities are not available for all the cover types we arrange and/or services
offered.
Providing that you meet the finance provider’s criteria you may usually choose to pay by instalments.
We primarily use Close Brothers Limited and Premium Credit Limited as finance providers for our
customers. If we deal with other providers we will disclose this to you.
If you use a finance company such as Close Brothers or Premium Credit, then this is an independent
loan. If, for example, you decide to cancel a policy or your insurer becomes insolvent, you will still be
required to make the agreed repayments. [If you do not continue to pay your instalments your
insurance may be cancelled.] A document will be provided for you by the finance provider outlining
the terms of the finance agreement and it is important you read this.
Please note instalment facilities are not available for all the cover types we arrange and/or services
offered.
17) Taxation
Insurance premiums attract Insurance Premium Tax at the prevailing rate. Engineering inspections and
some other services attract VAT at the prevailing rate. Some fees may not have a taxation element at
all. If you are VAT registered then the VAT element may be recoverable by you. Insurance Premium
Tax is not recoverable.
Insurance premiums attract Insurance Premium Tax at the prevailing rate. Engineering inspections and
some other services attract VAT at the prevailing rate. Some fees may not have a taxation element at
all. If you are VAT registered then the VAT element may be recoverable by you. Insurance Premium
Tax is not recoverable.
18) Your Instructions
We will use reasonable endeavours to act in accordance with your reasonable instructions. If we are
not substantially able to achieve what you want us to achieve or if it is not possible to achieve what
you want, then we will tell you.
You may instruct us by e-mail, by telephone or during face-to-face meetings, however, any changes
requested are only confirmed if we have acknowledged them in writing. We reserve the right to refuse
instructions but, if we do, we will inform you. Communications using the Internet are not completely
secure and may spread harmful viruses. If you would prefer us not to use e-mails you must inform us.
Please note that office hours are Monday to Friday, 9.00am to 5.00pm. The office is not open for
business on statutory (‘Bank’) holidays. There may be a delay in responding to instructions if they are
received outside of office hours.
We do not ordinarily issue receipts or acknowledgements unless specifically requested by you in
writing.
We will use reasonable endeavours to act in accordance with your reasonable instructions. If we are
not substantially able to achieve what you want us to achieve or if it is not possible to achieve what
you want, then we will tell you.
You may instruct us by e-mail, by telephone or during face-to-face meetings, however, any changes
requested are only confirmed if we have acknowledged them in writing. We reserve the right to refuse
instructions but, if we do, we will inform you. Communications using the Internet are not completely
secure and may spread harmful viruses. If you would prefer us not to use e-mails you must inform us.
Please note that office hours are Monday to Friday, 9.00am to 5.00pm. The office is not open for
business on statutory (‘Bank’) holidays. There may be a delay in responding to instructions if they are
received outside of office hours.
We do not ordinarily issue receipts or acknowledgements unless specifically requested by you in
writing.
19) Claims
In the event of an incident which could give rise to a claim you must tell the insurer as soon as possible.
If you do not, an insurer may refuse to deal with your claim or reduce the amount that you receive
from them. Please note that your policy may also be subject to claims notification conditions and/or
warranties and failure to comply with these may invalidate your cover therefore in the event of an
incident that may give rise to a claim please also refer to your policy wording. We will provide you
with assistance in submitting any claim unless we agree otherwise. We will help you to obtain
settlement from insurers unless we agree otherwise. In the event that an insurer becomes insolvent
or delays making settlement we do not accept liability for any unpaid amounts. All incidents must be
notified whether you believe you are liable or not.
We may charge you a fee for this service where we are acting as your agent in relation to claims, which
will be discussed with you. In some situations, in relation to claims handling we may be acting as agent
of the insurer, this will be drawn to your attention if this is the case.
In the event of an incident which could give rise to a claim you must tell the insurer as soon as possible.
If you do not, an insurer may refuse to deal with your claim or reduce the amount that you receive
from them. Please note that your policy may also be subject to claims notification conditions and/or
warranties and failure to comply with these may invalidate your cover therefore in the event of an
incident that may give rise to a claim please also refer to your policy wording. We will provide you
with assistance in submitting any claim unless we agree otherwise. We will help you to obtain
settlement from insurers unless we agree otherwise. In the event that an insurer becomes insolvent
or delays making settlement we do not accept liability for any unpaid amounts. All incidents must be
notified whether you believe you are liable or not.
We may charge you a fee for this service where we are acting as your agent in relation to claims, which
will be discussed with you. In some situations, in relation to claims handling we may be acting as agent
of the insurer, this will be drawn to your attention if this is the case.
20) Renewal of your policy
We will endeavour to provide you renewal terms within a reasonable period or notify you that renewal
is not being invited. Attached to the renewal terms will be a statement of any changes to the terms of
the policy, and changes to any information required under EU directives, it will also contain a
statement of price and information about cancellation. If we do not receive your instructions prior to
the renewal date, we reserve the right to renew your policy and if you pay by instalments to continue
to accept payment unless you notify us that you wish to cancel your policy, however we are not
obligated to renew on your behalf. If we have assumed that renewal is required, where your
instructions were not received, you may be liable to make payment to us/Insurers.
We will endeavour to provide you renewal terms within a reasonable period or notify you that renewal
is not being invited. Attached to the renewal terms will be a statement of any changes to the terms of
the policy, and changes to any information required under EU directives, it will also contain a
statement of price and information about cancellation. If we do not receive your instructions prior to
the renewal date, we reserve the right to renew your policy and if you pay by instalments to continue
to accept payment unless you notify us that you wish to cancel your policy, however we are not
obligated to renew on your behalf. If we have assumed that renewal is required, where your
instructions were not received, you may be liable to make payment to us/Insurers.
21) Complaints
We take all complaints seriously. If you are dissatisfied with the level of service you have received
from your insurer please follow the complaints procedure laid out in your policy document. If your
complaint is regarding ourselves, please contact us in person or by telephone, email or in writing using
the contact information stated on the documentation accompanying this Terms of Business or email
mailto:complaints@pib-insurance.com.
We take all complaints seriously. If you are dissatisfied with the level of service you have received
from your insurer please follow the complaints procedure laid out in your policy document. If your
complaint is regarding ourselves, please contact us in person or by telephone, email or in writing using
the contact information stated on the documentation accompanying this Terms of Business or email
mailto:complaints@pib-insurance.com.
We will promptly acknowledge your complaint in writing.
If following our investigation and response to you, you are not satisfied with the outcome or we do
not complete our investigation within 8 weeks, you may be eligible to contact the Financial
Ombudsman Services (FOS). Details of this will be provided to you in our response. A copy of our
complaints procedures is available on request.
If following our investigation and response to you, you are not satisfied with the outcome or we do
not complete our investigation within 8 weeks, you may be eligible to contact the Financial
Ombudsman Services (FOS). Details of this will be provided to you in our response. A copy of our
complaints procedures is available on request.
22) The Financial Services and Compensation Scheme (FSCS)
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot
meet our obligations. This depends on the type of business and the circumstances of the claim.
Insurance advising and arranging is covered for 90% of the claim amount with no upper limit. For
compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim
without any upper limit. Further information about compensation scheme arrangements is available
from the FSCS and can be found on their website www.fscs.org.uk. The FSCS does not apply to the
following types of insurance: aircraft, ships, goods in transit, aircraft liability, liability of ships and
credit.
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot
meet our obligations. This depends on the type of business and the circumstances of the claim.
Insurance advising and arranging is covered for 90% of the claim amount with no upper limit. For
compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim
without any upper limit. Further information about compensation scheme arrangements is available
from the FSCS and can be found on their website www.fscs.org.uk. The FSCS does not apply to the
following types of insurance: aircraft, ships, goods in transit, aircraft liability, liability of ships and
credit.
23) Limitation of Liability – Your attention is specifically drawn to this clause which limits or excludes
our liability to you
If you are categorised by the FCA as a ‘consumer’ (broadly an individual acting for purposes outside
your trade, business or profession) our liability for losses suffered by you as a direct consequence of
any negligent performance of our services shall be limited in all circumstances to £20,000,000 per
claim. If you are not categorised as a ‘consumer’ our total liability shall be limited to £5,000,000.
In respect of any other claim arising out of our performance or non-performance of the services
hereunder our liability shall be limited to the amount of commission and fees which we have received
for arranging your insurance cover during the 12 months prior to such claim arising.
If you feel that the above limits are not sufficient for you or your business we will be happy to discuss
a higher limit of liability. If agreed, this will be set down in writing and form part of these Terms of
Business. Please be aware that there may be an additional charge or other terms if we agree to amend
this clause, these will be discussed with you prior to any amendment taking place.
our liability to you
If you are categorised by the FCA as a ‘consumer’ (broadly an individual acting for purposes outside
your trade, business or profession) our liability for losses suffered by you as a direct consequence of
any negligent performance of our services shall be limited in all circumstances to £20,000,000 per
claim. If you are not categorised as a ‘consumer’ our total liability shall be limited to £5,000,000.
In respect of any other claim arising out of our performance or non-performance of the services
hereunder our liability shall be limited to the amount of commission and fees which we have received
for arranging your insurance cover during the 12 months prior to such claim arising.
If you feel that the above limits are not sufficient for you or your business we will be happy to discuss
a higher limit of liability. If agreed, this will be set down in writing and form part of these Terms of
Business. Please be aware that there may be an additional charge or other terms if we agree to amend
this clause, these will be discussed with you prior to any amendment taking place.
24) Data Protection
We are registered with The Information Commissioners Office in the UK and we undertake to comply
with the most current Data Protection Act and regulations in all our dealings with your personal data.
Your personal information will be kept secure.
We are registered with The Information Commissioners Office in the UK and we undertake to comply
with the most current Data Protection Act and regulations in all our dealings with your personal data.
Your personal information will be kept secure.
Our Data Protection Officer’s contact details are: Data Protection Officer, PIB Group Limited, 1 Minster
Court, Mincing Lane, London, EC3R 7AA. Email: dpo@pib-insurance.com
Court, Mincing Lane, London, EC3R 7AA. Email: dpo@pib-insurance.com
We collect your personal data for use by PIB Group Limited and subsidiary companies. We use this
personal data for the provision of information or to fulfil the requirements of a contractual or service
relationship which may exist between you and our organisation. In addition, special categories of
personal data such as data about your health and criminal convictions may be processed on a public
interest basis if this is necessary for insurance purposes.
If you provide personal data to us relating to any person other than yourself, you must ensure that
they understand how their personal data will be used and that you are authorised to disclose it to us,
and to consent to its use on their behalf.
Your data may be passed on to other insurance service providers and claim management companies
to fulfil the contract or service. More information on how the Insurance market works is available from
the London Insurance Market Core Uses Information Notice available on-line here:
https://www.pibgroup.co.uk/core-uses
We may share your information with credit agencies and other companies for use in credit decisions,
for fraud prevention and to pursue debtors. Specifically, if you ask us to arrange finance for your
payment of premium, the companies we ask may perform a credit check. This may happen at inception
and each renewal of the policy.
If you ask us to obtain insurance on your behalf outside of the European Union, you accept that
personal data associated with that policy will be covered only by local data protection law and will not
be covered by European or UK data protection regulations.
We may use your personal data for other similar purposes, including marketing and communications,
but that will only occur if we have your consent or another legal justification for doing so. You have a
right at any time to stop us from contacting you for marketing purposes.
Please be aware that telephone calls may be monitored and/or recorded.
You have the right to request access to any of your personal data we may hold. If any of that
information is incorrect, you can request that we correct it. If we are not using your information
correctly, you can request that we stop using it or that we delete it completely.
If you would like to make a request to see what personal data of yours we hold, you may make a
request to our Data Protection Officer using the details above.
Where we have asked for your consent to use your personal data, you have the right to withdraw that
consent at any time. If you withdraw your consent, we will stop using your personal data where legally
possible. Any processing undertaken before your withdrawal remains valid and lawful.
personal data for the provision of information or to fulfil the requirements of a contractual or service
relationship which may exist between you and our organisation. In addition, special categories of
personal data such as data about your health and criminal convictions may be processed on a public
interest basis if this is necessary for insurance purposes.
If you provide personal data to us relating to any person other than yourself, you must ensure that
they understand how their personal data will be used and that you are authorised to disclose it to us,
and to consent to its use on their behalf.
Your data may be passed on to other insurance service providers and claim management companies
to fulfil the contract or service. More information on how the Insurance market works is available from
the London Insurance Market Core Uses Information Notice available on-line here:
https://www.pibgroup.co.uk/core-uses
We may share your information with credit agencies and other companies for use in credit decisions,
for fraud prevention and to pursue debtors. Specifically, if you ask us to arrange finance for your
payment of premium, the companies we ask may perform a credit check. This may happen at inception
and each renewal of the policy.
If you ask us to obtain insurance on your behalf outside of the European Union, you accept that
personal data associated with that policy will be covered only by local data protection law and will not
be covered by European or UK data protection regulations.
We may use your personal data for other similar purposes, including marketing and communications,
but that will only occur if we have your consent or another legal justification for doing so. You have a
right at any time to stop us from contacting you for marketing purposes.
Please be aware that telephone calls may be monitored and/or recorded.
You have the right to request access to any of your personal data we may hold. If any of that
information is incorrect, you can request that we correct it. If we are not using your information
correctly, you can request that we stop using it or that we delete it completely.
If you would like to make a request to see what personal data of yours we hold, you may make a
request to our Data Protection Officer using the details above.
Where we have asked for your consent to use your personal data, you have the right to withdraw that
consent at any time. If you withdraw your consent, we will stop using your personal data where legally
possible. Any processing undertaken before your withdrawal remains valid and lawful.
25) Third Party Rights
Nothing in these Terms of Business will give any person any right to enforce any term which that
person would not have had but for the Contracts (Rights of Third Parties) Act 1999.
Nothing in these Terms of Business will give any person any right to enforce any term which that
person would not have had but for the Contracts (Rights of Third Parties) Act 1999.
26) Money Laundering/Proceeds of Crime
We are obliged to report to the National Crime Agency any suspicion of money laundering or terrorist
financing activity and we are prohibited from disclosing any such report.
Claims payments will be made in favour of you, the insured.
We are obliged to report to the National Crime Agency any suspicion of money laundering or terrorist
financing activity and we are prohibited from disclosing any such report.
Claims payments will be made in favour of you, the insured.
The Criminal Finances Act 2017
We are committed to a zero tolerance towards tax evasion, bribery and other financial crimes.
The new corporate offence of ‘failure to prevent the facilitation of tax evasion’ was introduced by the
Criminal Finances Act 2017 (CFA). In accordance with the new legislation, our processes include
reasonable procedures to prevent the facilitation of tax evasion as well as other financial crimes.
The CFA puts responsibility on firms to comply with this legislation, and we expect all commercial
customers to comply with the requirements of the CFA.
We are committed to a zero tolerance towards tax evasion, bribery and other financial crimes.
The new corporate offence of ‘failure to prevent the facilitation of tax evasion’ was introduced by the
Criminal Finances Act 2017 (CFA). In accordance with the new legislation, our processes include
reasonable procedures to prevent the facilitation of tax evasion as well as other financial crimes.
The CFA puts responsibility on firms to comply with this legislation, and we expect all commercial
customers to comply with the requirements of the CFA.
27) Liability for Directors, Officers or Employees
You acknowledge and agree not to make any claim personally against any employee, director or officer
arising out of the work and services provided under these Terms of Business. This clause does not in
any way limit or affect our liability to you as set out above.
You acknowledge and agree not to make any claim personally against any employee, director or officer
arising out of the work and services provided under these Terms of Business. This clause does not in
any way limit or affect our liability to you as set out above.
28) Setting sums insured, policy estimates and indemnity values
The setting of and advising us or your insurers of the sums insured and/or indemnity values and/or
policy estimates is always your responsibility as insurers will rely on this information when deciding
the policy terms and premiums to apply. If you are underinsured or have mis-stated policy estimates
insurers may refuse to pay a claim in full or in part.
The setting of and advising us or your insurers of the sums insured and/or indemnity values and/or
policy estimates is always your responsibility as insurers will rely on this information when deciding
the policy terms and premiums to apply. If you are underinsured or have mis-stated policy estimates
insurers may refuse to pay a claim in full or in part.
29) Other Services
We endeavour to give professional insurance advice. However, our advice and our service to you
under these Terms of Business do not take into account Health and Safety Consultancy, or
employment law considerations.
We can provide you with access to specialist staff in Health and Safety Consultancy, or employment
law advice, at your request. In this event, specialist staff will work for you in accordance with a
separate and more specific Terms of Business Agreement.
Insurance Broking staff can take instructions from you on Insurance Broking Services only. You must
instruct Health and Safety Consultancy or employment law specialists directly. Insurance advice may
differ from or conflict with other advice which you may receive. In this event, you need to let us know
in order that we can help you deal with any such conflict or difference.
We endeavour to give professional insurance advice. However, our advice and our service to you
under these Terms of Business do not take into account Health and Safety Consultancy, or
employment law considerations.
We can provide you with access to specialist staff in Health and Safety Consultancy, or employment
law advice, at your request. In this event, specialist staff will work for you in accordance with a
separate and more specific Terms of Business Agreement.
Insurance Broking staff can take instructions from you on Insurance Broking Services only. You must
instruct Health and Safety Consultancy or employment law specialists directly. Insurance advice may
differ from or conflict with other advice which you may receive. In this event, you need to let us know
in order that we can help you deal with any such conflict or difference.
30) Committal to terms
This agreement shall become effective between both parties when cover is affected and supersedes
all previous agreements whether oral or written. This agreement shall be subject to English law with
the exclusive jurisdiction of the English courts. Please contact us immediately for questions on these
terms.
This agreement shall become effective between both parties when cover is affected and supersedes
all previous agreements whether oral or written. This agreement shall be subject to English law with
the exclusive jurisdiction of the English courts. Please contact us immediately for questions on these
terms.
31) Termination of this agreement
You may cancel these Terms of Business with us at any time. If you do so, we will continue to be
entitled to receive any fees or commissions payable. We reserve the right to resign as your broker. If
policies are to be cancelled, due notice will be given in accordance with the terms of the insurance
policies. We will continue to fulfil any outstanding regulatory responsibilities to you following
termination of these Terms of Business.
You may cancel these Terms of Business with us at any time. If you do so, we will continue to be
entitled to receive any fees or commissions payable. We reserve the right to resign as your broker. If
policies are to be cancelled, due notice will be given in accordance with the terms of the insurance
policies. We will continue to fulfil any outstanding regulatory responsibilities to you following
termination of these Terms of Business.
32) General
Each of our rights or remedies is without prejudice to any other right or remedy we may have whether
under a contract or not.
All customers are responsible for their compliance with applicable laws. Should we suffer financial
loss as a consequence of a customer’s failure to adhere to applicable laws we may pursue damages to
the extent of the loss.
Our failure or delay in enforcing or partially enforcing any provision of a contract will not be construed
as a waiver of any of our rights under a contract.
Each of our rights or remedies is without prejudice to any other right or remedy we may have whether
under a contract or not.
All customers are responsible for their compliance with applicable laws. Should we suffer financial
loss as a consequence of a customer’s failure to adhere to applicable laws we may pursue damages to
the extent of the loss.
Our failure or delay in enforcing or partially enforcing any provision of a contract will not be construed
as a waiver of any of our rights under a contract.
33) Confidentiality
We agree to keep all information provided by you to us confidential, save that you authorise us to:
a. disclose such information to insurers and their agents for the purposes of obtaining insurance
quotations for you, placing insurance on your behalf and all other matters relating to your insurances,
including the making of claims;
b. share such information with our own insurers and professional advisors on terms that
preserve confidentiality or where we are required by law or by order of the court to disclose such
confidential information.
We agree to keep all information provided by you to us confidential, save that you authorise us to:
a. disclose such information to insurers and their agents for the purposes of obtaining insurance
quotations for you, placing insurance on your behalf and all other matters relating to your insurances,
including the making of claims;
b. share such information with our own insurers and professional advisors on terms that
preserve confidentiality or where we are required by law or by order of the court to disclose such
confidential information.
However, we will not be bound to keep any information confidential where it is or becomes in the
public domain, it was already known to us or becomes known to us independently of you, or if you
authorise us to disclose such information.
public domain, it was already known to us or becomes known to us independently of you, or if you
authorise us to disclose such information.
34) Severability
If any part of these Terms of Business is or becomes illegal, invalid or unenforceable then that part
shall be deemed to be removed from these Terms of Business and shall not in any way affect the
legality, validity or enforceability of the remaining Terms of Business.
If any part of these Terms of Business is or becomes illegal, invalid or unenforceable then that part
shall be deemed to be removed from these Terms of Business and shall not in any way affect the
legality, validity or enforceability of the remaining Terms of Business.
35) Waiver
Your rights and our rights under these Terms of Business may be waived if specifically agreed in writing
by you and us but not otherwise.
Your rights and our rights under these Terms of Business may be waived if specifically agreed in writing
by you and us but not otherwise.
Date of publication:
01/12/2019
01/12/2019
PRIVACY NOTICE – PIB GROUP LIMITED
Privacy Notice – PIB GROUP Limited
This Privacy Notice provides details of the personal data we collect from you, what we do with it, how you might
access it and who it might be shared with.
Our Contact Information and Data Protection Officer
The specific company acting as a data controller of your personal information will be listed in the documentation
we provide to you. The company is a subsidiary of PIB Group Limited.
Our Data Protection Officer can be contacted directly here:
Data Protection Officer
PIB Group Limited
1 Minster Court
Mincing Lane
London, EC3R 7AA
dpo@pib-insurance.com
0330 058 9700
Privacy Notice – PIB GROUP Limited
This Privacy Notice provides details of the personal data we collect from you, what we do with it, how you might
access it and who it might be shared with.
Our Contact Information and Data Protection Officer
The specific company acting as a data controller of your personal information will be listed in the documentation
we provide to you. The company is a subsidiary of PIB Group Limited.
Our Data Protection Officer can be contacted directly here:
Data Protection Officer
PIB Group Limited
1 Minster Court
Mincing Lane
London, EC3R 7AA
dpo@pib-insurance.com
0330 058 9700
What we do with your personal data
We use the personal data you give to us to provide insurance policies and to process claims.
We may use your personal data for other similar purposes, including marketing and communications, but that
will only occur if we have your consent or where, as a current or previous user of our services, we rely on a
legitimate interest justification for doing so. You have a right at any time to stop us from contacting you for
marketing purposes. Please contact us to do so - see above.
The way insurance works means that your information may be shared with, and used by, a number of third
parties in the insurance or risk sector; for example, insurers, agents or brokers, reinsurers, loss adjusters, subcontractors,
specific service providers, claim management companies, regulators, law enforcement agencies,
fraud and crime prevention and detection agencies and compulsory insurance databases. We will only disclose
your personal information in connection with the insurance cover that we provide and to the extent required or
permitted by law.
More information on how the Insurance market works is available from the London Insurance Market Core Uses
Information Notice available at https://www.pibgroup.co.uk/core-uses
What personal data do we collect?
We collect and use relevant information about you to provide you with insurance cover and to meet our legal
obligations.
This information includes details such as your name, address and contact details and any other information that
we collect about you in connection with the insurance cover from which you benefit.
Special categories of personal data such as data about your health and criminal convictions may be collected
and processed on a consent or public interest basis if this is necessary for insurance purposes.
If you provide us with personal data about other people, for example; family members you wish to add to a
policy or contract, we expect you to ensure that they know you are doing so and they are content with their
information being provided to us.
We may record or monitor calls for training purposes, to improve the quality of our service and to prevent and
detect fraud.
How do we look after personal data?
We restrict, secure and control all of our systems. We retain personal data only for as long as is necessary to
undertake the contracts and to respond to your requests, or longer if required by law.
How can you access your personal data?
You have the right to request access to any of your personal data we may hold. If any of that information is
incorrect, you can request that we change it. If we are not using your information correctly, you can request that
we stop using it or that we delete it completely.
If you would like to make a request to see what personal data of yours we hold, you may make a request to
our Data Protection Officer using the details above.
Where we have asked for your consent to use your personal data, you have the right to withdraw that consent
at any time. If you withdraw your consent, we will stop using your personal data where legally possible. Any
processing undertaken before your withdrawal remains valid and lawful.
We use the personal data you give to us to provide insurance policies and to process claims.
We may use your personal data for other similar purposes, including marketing and communications, but that
will only occur if we have your consent or where, as a current or previous user of our services, we rely on a
legitimate interest justification for doing so. You have a right at any time to stop us from contacting you for
marketing purposes. Please contact us to do so - see above.
The way insurance works means that your information may be shared with, and used by, a number of third
parties in the insurance or risk sector; for example, insurers, agents or brokers, reinsurers, loss adjusters, subcontractors,
specific service providers, claim management companies, regulators, law enforcement agencies,
fraud and crime prevention and detection agencies and compulsory insurance databases. We will only disclose
your personal information in connection with the insurance cover that we provide and to the extent required or
permitted by law.
More information on how the Insurance market works is available from the London Insurance Market Core Uses
Information Notice available at https://www.pibgroup.co.uk/core-uses
What personal data do we collect?
We collect and use relevant information about you to provide you with insurance cover and to meet our legal
obligations.
This information includes details such as your name, address and contact details and any other information that
we collect about you in connection with the insurance cover from which you benefit.
Special categories of personal data such as data about your health and criminal convictions may be collected
and processed on a consent or public interest basis if this is necessary for insurance purposes.
If you provide us with personal data about other people, for example; family members you wish to add to a
policy or contract, we expect you to ensure that they know you are doing so and they are content with their
information being provided to us.
We may record or monitor calls for training purposes, to improve the quality of our service and to prevent and
detect fraud.
How do we look after personal data?
We restrict, secure and control all of our systems. We retain personal data only for as long as is necessary to
undertake the contracts and to respond to your requests, or longer if required by law.
How can you access your personal data?
You have the right to request access to any of your personal data we may hold. If any of that information is
incorrect, you can request that we change it. If we are not using your information correctly, you can request that
we stop using it or that we delete it completely.
If you would like to make a request to see what personal data of yours we hold, you may make a request to
our Data Protection Officer using the details above.
Where we have asked for your consent to use your personal data, you have the right to withdraw that consent
at any time. If you withdraw your consent, we will stop using your personal data where legally possible. Any
processing undertaken before your withdrawal remains valid and lawful.
Our Supervisory Authority
You have the right to lodge a complaint with the Information Commissioner's Office (ICO), contact details
below:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Tel: 0303 123 1113
Web: https://ico.org.uk/
Date of publication:
12/11/19
You have the right to lodge a complaint with the Information Commissioner's Office (ICO), contact details
below:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Tel: 0303 123 1113
Web: https://ico.org.uk/
Date of publication:
12/11/19